At Discounts for Charity Workers, we hear your questions—on Trustpilot, in emails, and in DMs—so we’ve put together a guide to answer the top 10 questions our members ask.
Think of this as your friendly companion to saving more, stress less, and grabbing those wins you deserve.
1. Why isn’t my discount code working?
It happens. Codes expire. Retailer sites hiccup. Or maybe you clicked “Get Code” too late, or copied an extra space.
Quick tip: copy the code exactly and check the T&Cs. Still failing? Reach out to our support team—we can usually fix it in a flash.
“Great site helping charity workers save money where possible on a huge variety of products/items/experiences. Fabulous knowing that our work is supported this way.” – Trustpilot reviewer
2. How do I reset my password / log in if I’ve forgotten credentials?
We get it. Forgetting a password isn’t the issue—getting the reset email is. First, check your junk/spam folder. Nothing? Email us at [email protected], and we’ll send a manual reset link.
3. Why is my Cashback Card not working in-store?
Sometimes tech misbehaves. Should you hit a snag with your card, don’t panic. Our team can fix it fast.
Email: [email protected]
Phone: 01908 303564
“Membership is free, and the optional card can save you hundreds a year. The team explained everything clearly, no hidden fees.” – Trustpilot reviewer
4. Who is actually eligible for discounts?
Full-time charity staff, volunteers, fundraisers, admin teams, and even retired charity workers qualify. If you dedicate time to helping others, there’s a good chance you can access our discounts—even if it feels like you’re quietly missing out.
5. Can I combine discounts with cashback or other offers?
Absolutely. Stacking discounts is often possible—and yes, it’s even better than it sounds.
Here’s how:
- Grab a brand’s discount code from our website or app.
- Buy a pre-discounted gift card for the same store via our platform.
- At checkout, apply your discount code and pay with the pre-discounted gift card.
Two sets of savings. One quick win.
“Small savings add up quickly over months, especially when you stack discounts and cashback on everyday items like groceries, tech, or work essentials.” – Trustpilot reviewer
6. Are there discounts for everyday essentials, not just holidays or big-ticket items?
Absolutely. From groceries to fuel, office supplies to technology, we help you save on the things that hit your wallet every week. The small wins mount up faster than you’d think.
7. How quickly are gift cards delivered or activated?
All of our Gift Cards are digital. They appear under My Gift Cards in your Member Account—no waiting for the postman, no losing envelopes.
8. Do retired charity workers or former employees still qualify?
Yes! Retired staff, volunteers, and past employees can keep using our discounts. No current work email? No problem—just sign in with the email linked to your account.
9. Why do some discounts seem less valuable than before?
Retailers update offers all the time. That thing you loved yesterday? It might not be included today.
Good news: new discounts land constantly. A quick check on our site before you buy often uncovers an even juicier deal. A couple of minutes now = pounds saved later.
“Checking T&Cs and comparing prices usually fixes any confusion. Small savings add up, and it’s worth it for charity workers like us.” – Trustpilot reviewer
10. How do I contact support for cards, codes, or account access?
Cashback Card: [email protected] | 01908 303564
Website / discount code issues: [email protected]
We aim to respond quickly—and yes, we really do want to help.
Being a charity worker is rewarding, but it comes with long hours and tight budgets. Spending 5 minutes now can save you pounds later. Cheaper shopping, better tech deals, or a weekend break that doesn’t break the bank—it all adds up.
We’re here to make your hard work pay off, even when you’re off the clock.
Check out our latest discounts today and start stacking your savings: Discounts for Charity Workers
Because if you give at work, you deserve to win at life.
