TERMS AND CONDITIONS AND USE OF WEBSITE FOR www.charityworkerdiscounts.com
Last updated on 18 December 2025
1 ABOUT THE WEBSITE AND THESE TERMS AND CONDITIONS
The terms and conditions apply to all and any use of www.charityworkerdiscounts.com (the Website) which is owned and operated by Network Digital Marketing Ltd, (Network Digital Marketing or “we” or “us”) a company registered in England and Wales, Company Registration Number 04009390. Our Registered Office is at Huckletree Ancoats - Manchester Coworking & Office Space. The Express Building, 9 Great Ancoats St, Ancoats, Greater, Manchester M4 5AD.
When we refer to a “User” (you) we mean anyone viewing or using the Website for any reason. Users can choose become “Members” by joining via the Website to access discount codes for organisations offering goods and services (“Merchants”).
By using the Website, you agree to be bound by these terms and conditions in their entirety. If you do not agree with any of the terms and conditions, do not use this Website.
We reserve the right to update or amend these Terms and Conditions at any time, and your continued use of the Website following any changes will be deemed your acceptance of such change. It is, therefore, your responsibility to check the Terms and Conditions regularly for any changes.
2 USING THE WEBSITE
(1) The Website enables our Members to access discount codes (offers) from organisations providing goods and services (Merchants). Users can become Members by joining via the Website provided that they are at least 16 years of age, a resident of the UK and provide accurate and current information about themselves. Please also refer to our Cookie Policy and our Privacy Policy.
(2)(a) Offers are only exclusively available for individual Members when logged into their account.
(b) Members must not share, provide, display or otherwise make offers available to other people or organisations, including, for example, providing them on social networks online forums. This includes offers which are sent to Members via emails or other communications.
(3) Any Member who uses a Merchant’s offer is then redirected (via a link) to that Merchant so the Member can take advantage of the offer by, for example, making a purchase (entering into a transaction). Any decision to enter into a transaction is the sole responsibility of the User/ Member who is advised to read the individual Merchant’s terms and conditions before finalising any transaction.
(4) All transactions which take place whilst using the Website are completed directly with the applicable Merchant who is responsible for the security, completion and fulfilment of that transaction. Members enter into a separate agreement which has nothing to do with us and Members specifically confirm that we can not be held liable in this regard. Payments are made directly to the Merchant who will deal with all cancellations, refunds or issues. Since we are not responsible for and are never a party to any transaction (which is made directly between any User/Member or Merchant) we do not have any legal obligations which apply to those Merchants.
(5) We display offers as provided directly by the Merchant and are not responsible for any errors, including when an offer is not working, out of date or is incorrect. Merchants can add, amend or withdraw their offer at any time and without giving Users any notice. Transactions are tracked using cookies – please refer to our Cookie Policy and also our Privacy Policy to see how personal data is used.
(6) (a) If an offer does not work, Members should contact us using the Help facility at https://www.charityworkerdiscounts.com/contact-us
(b) Offers cannot be applied:
(i) unless you use the Website and enter the correct offer/code at checkout
(ii) retrospectively (after you have completed a transaction).
(7) For the avoidance of any doubt, if the law allows we will not be held responsible for any direct or indirect loss, incidental or consequential damage, or loss (economic or otherwise), any punitive or exemplary damages, any loss of data, profits, reputation or goodwill or business opportunities or contact, however it arises, including out of negligence relating to or in any way connected to the website or its use. In the unlikely event any User has any right, claim or action against us, then, in so far as the law allows, the User’s claim will be limited to the sum of £100.
(8) Without limiting any other remedies available to us, we may terminate, suspend or limit any use/registration/account at our absolute discretion, either with or without notice, particularly, where we suspect that you have engaged or are about to engage in, or have been in any way involved in or linked to, breaches of any of the Terms and Conditions or security. If we do not act upon any breach immediately, you should not assume we have waived any rights as to enforceability or to seek redress, unless we have expressly stated that in writing.
(9) Each User agrees to indemnify and hold Network Digital Marketing and its employees and agents harmless from and against all liabilities, damages, losses, costs and other expenses, including any legal fees, known and unknown, arising from or in any way connected with a breach of these Terms and conditions by or connected with that of the User or their use of the website.
3 WEBSITE SUPPLY
(1) Full use of this Website and its contents will only be for registered Users who are signed in and do not disable cookies. If you are not registered or disable cookies you may be able to view some of the Website, but may not be able to fully participate.
(2)(a) Whilst we will use our reasonable endeavours to supply the Website by ensuring it is available on the internet, we are not be responsible for any failure to provide the Website or for any unavailability. The Website is available on an “as is” and “when available” basis, with no warranty (express or implied including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy) and time is not of the essence. We reserve the right to terminate the Website or alter the Website and its contents without prior notice.
(b) We cannot guarantee that the Website will be uninterrupted, secure or error-free. We will not be responsible for any interruption, losses or consequences whatsoever, including any tampering or hacking, nor for any browser crashes which may result in data loss, consequential errors or omissions whilst using the Website.
(3) Our Website contains links to third party websites not maintained or controlled by us and while we choose Merchants carefully, we can not be held liable for these websites nor any material whatsoever displayed on or via them.
(4) We do not make any warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the Website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.
(5)(a) We make every effort to ensure that anything displayed on our Website, including any content, is displayed as accurately as possible but can not be responsible for variations. For example, what you see (particularly in so far as colours and shapes are concerned) depends on your monitor and settings and we can not guarantee that this will be accurate.
(b) Offers and advertisements on the Website contain materials created and submitted by Merchants and other third parties so we accept no liability whatsoever in this regard, including any issues that may arise.
(6) We reserve the right to suspend the services where necessary and particularly, but not exclusively, for repair, maintenance or improvement.
(7) Users may terminate use of the Website without giving us prior notice but:
(7) (a) Members who wish to cancel their account should contact us using https://www.charityworkerdiscounts.com/contact-us or use the link at the bottom of the emails received from us.
(b) Merchants must adhere to the terms of their individual agreement with us.
4 OFFERS
(1) When using the Website we define offers provided to the Members as follows:
(a) “Member Benefit Offer” means an offer and/or discount available from a Merchant with a benefit to our Members and the same offer and/or discount is not available to the general public,
(b) “Sale Only Offer” means an offer and/or discount available from a Merchant which is likewise also made available to the general public.
(2) We confirm that in the course of promoting the goods and/or services offered by the Merchants to our Members we advertise both Member Benefit Offers and Sale Only Offers on the Website and for the avoidance of doubt we confirm that Member Benefit Offers and Sale Only Offers will have the meaning as defined in this Clause.
5 MEMBER ACCOUNT, PASSWORD AND SECURITY
(1) Full use of the Website as a Members requires Users to open an account and complete the registration process by providing certain information and registering a username and password. Each person or organisation may only register once, have one account and can not change their Member ID. A Member’s full use of the Website only becomes valid once we have approved registration and we reserve the right to lawfully refuse registration which is exercised using our sole discretion.
(2) Members are solely responsible for maintaining the confidentiality of the username and password and for all use and activities under their account. We will not be liable for any indirect or consequential loss or damage whatsoever resulting from a Member’s disclosure of their username and/or password.
(3) Members are responsible for making sure that their account information is correct and always up-to-date and must immediately let us know about any information changes (for example a change of email address) by logging into their account and making the changes on the dashboard or submitting a request at https://www.charityworkerdiscounts.com/contact-us. We may also change registration requirements from time to time and reserve the right to ask Members to change their usernames and/or password at any time to protect that account.
(4) Members who forget or lose their password or account details must follow the “Forgotten Password” process details of which are located here.
(5) Members can not in any way transfer their registration/account or obligations and we advise Members not to allow anyone else to use their account without the Member’s express knowledge and permission. Members also specifically confirm that they will:
(a) Notify us immediately of any unauthorised use, including any unauthorised use of their registration/account with the Website or any other known or suspected breach of security and
(b) Use their reasonable efforts to immediately stop any such misuse.
(6) For information about how we collect and use personal data please see our Privacy Policy.
6 PARENTAL SUPERVISION
Parents should supervise any children whom they allow to access Website and accept responsibility for the child’s use. We specifically advise Users against revealing any child’s personally identifiable information.
7 WEBSITE USE & INTELLECTUAL PROPERTY
(1) Use of the Website is by licence only and Users acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights in the Website and its “content” (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to us or otherwise used by us as allowed by law.
(2) Users agree that the content made available as part of their use of this website is made available, on licence, for their personal, non-commercial use only. Users may not, nor assist any other person or organisation, as to either all or any part of material, content or otherwise, to download, copy, assign, transmit, publish, display, use, reproduce, sell, distribute, store, modify, make derivative works of or create Internet “links” to the website without our express permission in writing including use of our name and any copyrighted or trademarks content. We give Members our express permission to download, copy and/or print of pages of the Website for personal, non-commercial home use only (for example to remember a Merchant’s offer).
(3) Network Digital Marketing can not be liable for any breaches or infringements of any copyright, trademark or other intellectual property rights.
8 HELP
Users can
- use the Help section of our Website here.
- contact us using https://www.charityworkerdiscounts.com/contact-us. We aim to respond to any queries as soon as possible and usually within 7 days.
9 COMPLAINTS
We understand how frustrating it can be to have cause for complaint and are committed to resolving as quickly as possible.
(1) Users can contact us using https://www.charityworkerdiscounts.com/contact-us to make a complaint.
(2) Our complaints procedure can be viewed here.
(3) Any legal Notices, including those to which the sender has not received an acknowledgment within 7 days, must be sent in writing to our Registered Office address using tracked post and will be deemed to have been received on the fourth working day after posting, provided that the sender has stamped verified proof of posting.
10 GENERAL TERMS
(1)(a) The rights given or obligations and duties imposed on any User (including Members) cannot be transferred, sold, assigned, delegated, conveyed rented, subcontracted or shared in any way by you and nobody else can benefit but the individual User.
(b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the Website.
(2) Invalidity and severance - Each clause or any part at all of these Terms and Conditions and any agreement is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions and agreement.
(3) These Terms and Conditions and agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
NETWORK DIGITAL MARKETING LIMITED – TERMS AND CONDITIONS IN RESPECT OF ACCESS TO GIFT VOUCHER PURCHASING SERVICES SUPPLIED BY TENDR LIMITED
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
Who we are and how you can contact us
Network Digital Marketing Limited whose registered office address is at Huckletree Ancoats, The Express Building, 9 Great Ancoats Street, Manchester, United Kingdom, M4 5AD (“we”, “us”, “our”, “Network”).
We have partnered with Tendr Limited (“Tendr”) who will provide you with a software application (“Application”) and the gift voucher purchasing services provided through it (“Services”) which you may access via our platform which is accessed via this URL: www.charityworkerdiscounts.com (“Network Platform”).
Tendr is the provider of the Application and Services, but as they will be accessible to you exclusively via the Network Platform as a result of your ongoing membership with Network, Network shall act as your first point of contact for any issues relating to the Application, Services, gift vouchers and the Tendr Terms. You may contact Network via [email protected].
The website use terms and conditions for www.charityworkerdiscounts.com (Network Platform Terms) also apply to your access to the Application and Services and use of the Network Platform. If there is any inconsistency between any of these terms and conditions and the Network Platform Terms, these terms and conditions shall prevail to the extent of the inconsistency.
What these terms and conditions cover
These terms and conditions cover:
Part A: Licensing terms relating to your access to and use of the Application and Services.
Part B: Supply terms relating to your access to and use of the Application and Services and the supply of gift vouchers and related products you may purchase using the Services (“Products”).
Part C: General terms which apply to you in all circumstances.
Part A: Licensing terms
Tendr license you (and us) to use the Application which can be accessed via the Network Platform on a computing device, mobile phone or other device with internet functionality (Device), the related online documentation (Documentation) and the Services, as permitted in these terms and conditions and the related Tendr Limited Terms and Conditions (https://jointendr.notion.site/tendr-charity-worker-discounts-terms) governing your use of the Application and Services (Tendr Terms) which you are also obligated to comply with when using the Application and Services.
You must also comply with all applicable laws and regulations when accessing and using the Application and Services.
Appstore terms may also apply
The ways in which you can use the Application and Documentation may also be controlled by an Appstore’s rules and policies which will apply instead of these terms where there are differences between the two.
Operating system requirements
Access to the Application requires an internet connection, a compatible web browser, and/or the latest version of the Network Platform. VPN use is not permitted when accessing the Application.
Support for the Application and how to tell us about problems
Support. This Application and Services is supported by Network. If you want to learn more about the Application or the Services or have any problems using them please reach out to Network via www.charityworkerdiscounts.com.
Contacting us (including with complaints). Network is responsible for providing you with customer services in connection with the Application and Services. If you think the Application or the Services are faulty or misdescribed or wish to contact us for any other reason please email Network’s customer service team at [email protected].
How we will communicate with you. If we have to contact you we will do so by e-mail using the contact details you have provided to us.
How you may use the Application, including how many devices you may use it on
In return for your agreeing to comply with these terms and the Tendr Terms you may:
access the Application from your Devices via the Network Platform only and view and/or use the Application and the Services on such Devices for your personal purposes only.
use any Documentation to support your permitted use of the Application and the Services.
Pre-conditions for accessing and using the Application and Services
You must:
be 18 to accept these terms and conditions and access the Application; and
be a member of the relevant Network loyalty program and be able to legitimately access the Network Platform.
You may not transfer the Application to someone else
Tendr is giving you personally the right to access and use the Application and the Services. You may not otherwise transfer use of the Application or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the Application or Services have been accessed, you must remove means of access from it.
Update to the Application and changes to the Services
From time to time Tendr may automatically update the Application and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Application and the Services.
If someone else owns the phone or device you are using
If you access the Application via any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms and conditions, whether or not you own the phone or other device.
We are not responsible for other websites you link to
The Application or any Services may contain links to other independent websites which are not provided by us or Tendr. Such independent sites are not under our or Tendr’s control, and neither we nor Tendr are responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
Licence restrictions
You agree that you will:
not rent, lease, sub-license, loan, provide, or otherwise make available, the Application or the Services in any form, in whole or in part to any person without prior written consent from Tendr;
not copy the Application, Documentation or Services, except as part of the normal use of the Application or where it is necessary for the purpose of back-up or operational security;
not translate, merge, adapt, vary, alter or modify, the whole or any part of the Application, Documentation or Services nor permit the Application or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the Application and the Services on devices as permitted in these terms;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Application or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Application to obtain the information necessary to create an independent program that can be operated with the Application or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
is not disclosed or communicated without Tendr’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;
is not used to create any software that is substantially similar in its expression to the Application;
is kept secure; and
is used only for the Permitted Objective;
comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Application or any Service.
Acceptable use restrictions
You must:
not use the Application or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by falsely representing your eligibility to access the Application or Services, engaging in gift voucher fraud, hacking into or inserting malicious code, such as viruses, or harmful data, into the Application, any Service or any operating system;
not infringe our or Tendr’s intellectual property rights or those of any third party in relation to your use of the Application or any Service including by the submission of any material (to the extent that such use is not licensed by these terms);
not transmit any material that is unlawful, defamatory, offensive or otherwise objectionable in relation to your use of the Application or any Service;
not use the Application or any Service in a way that could damage, disable, overburden, impair or compromise our or Tendr’s systems or security or interfere with other users; and
not collect or harvest any information or data from any Service or our or Tendr’s systems or attempt to decipher any transmissions to or from the servers running any Service.
Intellectual property rights
All intellectual property rights in the Application, the Documentation and the Services throughout the world belong to Tendr (or its licensors) and the rights in the Application and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the Application, the Documentation or the Services other than the right to access and use them in accordance with these terms and the Tendr Terms.
We and Tendr may end your rights to access and use the Application and/or the Services in certain circumstances
We and Tendr may end your rights to access and use the Application and/or Services at any time if:
you have broken these terms and conditions or the Tendr Terms in a serious way. If what you have done can be put right we and/or Tendr will give you a reasonable opportunity to do so;
you no longer meet the pre-conditions for access and using the Application and Services; or
our partnership with Tendr terminates.
If we or Tendr end your rights to access and use the Application and Services:
You must stop all activities authorised by these terms and conditions and the Tendr Terms, including your access and use of the Application and any Services.
You must delete or remove the Application from all devices in your possession and immediately destroy all copies of the Application which you have and confirm to us that you have done this.
Tendr may remotely access your devices and remove the Application from them and we and Tendr may cease providing you with access to the Services.
If you dispute our or Tendr’s reason for ending your rights to use the Application and Services, you may reach out to us via [email protected] and we will review on a case-by-case basis.
Limitations to the Application and the Services
The Application and the Services do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the Application or the Services. Although Tendr makes reasonable efforts to update the information provided by the Application and the Services, neither we nor Tendr make any representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Check that the Application and the Services are suitable for you
The Application and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the Application and the Services (as described in the Documentation) meet your requirements.
We are not liable for business losses
The Application and Services are for domestic and private use. If you access and/or use the Application and Services for any commercial, business or resale purpose, without limiting our other rights, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Part B: Supply Terms
You have legal rights if there is something wrong with your Product
If you purchase a Product from Tendr and you do not get the expected response (for example, you aren’t redirected to the Product activation page, the Product activation page does not load, the Product is not accessible, you do not see an immediate payment confirmation, or remain on the Product offer page), do not repurchase the voucher. Get in touch with us via [email protected] first so that we can look into this for you.
If you think there is something wrong with your Product, please see Tendr’s Refunds Policy for more information.
We can change your access to the Application and/or Services
We can always change your access to the Application and/or Services:
to reflect changes in relevant laws and regulatory requirements;
to implement minor technical adjustments and improvements, for example to address a security threat; and
to update digital content. We might ask you to install these updates.
We can suspend your access to the Application and/or Services
We do this:
to deal with technical problems or make minor technical changes;
if the Application and/or Services are no longer available or they are removed by the third party supplying same;
to update your access to the Application and/or Services to reflect changes in relevant laws and regulatory requirements; or
to make changes to your access to the Application and/or Services.
We can end your access to the Application and/or Services
We can end your access to the Application and/or Services and claim any compensation due to us or Tendr (inc